"Providers of
Premier Business Solutions"
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The Protocol Marketing Group is one of the largest privately-held, marketing service companies in the United States. It was built to fill the growing need of marketers for seamless integration of all customer-facing channels in both B-to-B and B-to-C environments. When it comes to interacting with a company’s customers, good results don't just happen. It takes a process honed from thousands of engagements. Protocol’s contact center professionals ensure that they understand your company’s business objectives and build programs designed to meet all of your needs. From highly customized implementation plans to rigorous quality assurance and ongoing program analysis, Protocol's experience has made many programs and campaigns highly successful. The Protocol Marketing Group is flexible, responsive — and extremely fast-to-market. Protocol's contact centers located in the United States and Canada, provide Inbound and Outbound Call Center Services along with, CRM applications. There are over 5,000 customer service associates in 8 locations with over 1,900 contact stations that service customer interactions from a myriad of industries (technology, retail, financial, communications, energy, direct response, entertainment, etc). The Protocol Marketing inbound services include the handling of all call types, email response management, on-line chat sessions, co-op marketing, up-sell programs and interactive voice technologies – speech recognition. Their outbound services concentrate on programs that acquire new customers, qualify leads and prospects, and complete market research programs.
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